How to Make a Complaint

Last updated: October 2026

Ricebranch Concrete wants to treat everyone who contacts us fairly. If something went wrong, tell us. This page shows how to file a complaint and what to expect. It is a general template, not legal advice.

What You Can Tell Us

You can write to us about:

• How a call or message with Ricebranch Concrete went
• How your personal information was handled
• Anything on this site that seems unclear or wrong
• The conduct of a provider we connected you with

If the Problem Is a Provider

Providers in our network run their own businesses. Each one answers for its own estimates, prices, workmanship and customer service. If you have a problem with work at your home, first take it up with the provider. Keep a written record.

Please tell us too. Feedback helps keep our network honest, and providers who keep falling short may be removed. Know this, though: Ricebranch Concrete cannot settle contract disputes, refund money you paid a provider or act for a provider.

How to File

Email contact@ricebranch.living. Please include:

• Your name and how to reach you
• The date you contacted us or the provider
• The number you called or the form you used, if you remember
• The provider's name, if you know it
• A short account of what happened and what outcome you want

After You Write

We will confirm by email that we got your complaint, usually within a few business days. We will look into what happened. That may include reaching out to the provider. Then we will reply with what we found and any steps we plan to take.

Still Not Happy?

If our answer does not settle things, reply and ask us to look again. You can also contact your state consumer protection office or attorney general, or your local Better Business Bureau. Your state's contractor licensing board may also help with licensed providers.

Contact

Email: contact@ricebranch.living